A modern employee experience for your workforce means that every employee can access your support services from anywhere, anytime. With Servicebot on Microsoft Teams and Slack, you can do just that. 


Enable your employees to raise tickets and get instant ticket/approval notifications right within their collaboration apps. 


With our latest enhancement to Servicebot, requester actions are no longer restricted to just the Enterprise plan. Requesters across plans can now use Servicebot on Slack and Microsoft Teams to:


Features supported for requesters across plans


  • Raise tickets using the bot

  • Pre-fill tickets with Freddy AI: 

The ServiceBot can pre-fill the ticket form using the Slack conversation to derive context. Click Raise a ticket, or hit thumbs down or the ticket emoji, while engaging with the ServiceBot. Freddy AI will generate a ticket form that is pre-filled with context from your conversation. Review the fields and generate the ticket. The entire conversation snapshot also gets added to the ticket for agent's reference.

  • Get ticket notifications: 

    Get notifiied for tickets created or ticket status changes. Reply to tickets from the notification card.


  • Get approval notifications
    Get approval notifications and approve / reject approvals

  • View ticket lists: 
    View list of tickets and approvals from the Slack home tab.