Support Guide: IT Asset Management

Get started with Assets 23

• Different Types of Assets/Configuration Items in Freshservice
• Adding Depreciation to assets in Freshservice
• Adding a New Asset/Configuration Item to Your Service Desk
• Importing Assets
• Viewing Information About Configurations Items in Freshservice

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Get started with Asset Discovery 4

• Basic Discovery tools and Cloud Discovery for IT asset management
• Freshservice Discovery Probe
• IT asset attributes discovered by Discovery Agent and Probe
• Managing IT assets with Discovery Hub

Discovery Agent 9

• Installing Discovery Agent [Windows]
• Installing Discovery Agent [Win] in a Domain [using GPO]
• Freshservice Discovery Agent
• Installing Discovery Agent [Win] in a Workgroup [using PsExec]
• Installing Discovery Agent [Mac]

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Discovery Probe 20

• Downloading and installing the Discovery Probe
• How to integrate SCCM with your Freshservice account
• Configuring the Discovery Probe
• SNMP Device Discovery
• Managing scanned assets and scan errors

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Freshservice Cloud Discovery 11

• Freshservice Cloud Discovery - Azure Cloud
• Freshservice Cloud Management - AWS Integration
• Freshservice Cloud Discovery - VMware Vcenter
• Introduction to Freshservice Cloud Management
• Get started with Freshservice Cloud Management

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Managing Asset Relationships 3

• Adding Relationships to Your Assets
• What are the different types of relationships in Freshservice?
• Visualize relationships with asset relationship maps

Software Asset Management 3

• Managing Software using Software Asset Management
• Software License Management
• Stay on top of Software and SaaS usage with the Analytics Module

SaaS management 10

• What is SaaS Management?
• Discovering your SaaS Applications
• Classifying, Managing and Creating Licenses for your SaaS Applications
• Tracking insights for SaaS Applications
• Taking Insight-driven Actions on SaaS Applications

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Product Catalog 1

• Importing Products into the Product Catalog

Contract Management 4

• Contract Management Setup Guide
• Software License Types
• Software License Contracts
• Overview of curated contract reports in Freshservice

Purchase Order Management 7

• Getting Started with Purchase Orders
• Creating a Purchase Order
• Managing Approvals for Purchase Orders
• Adding Associations and Attachments
• Receiving Items in a Purchase Order

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